YOUR SKIN SECRETS EXPERIENCE

• Upon arrival, our attentive staff will welcome you with refreshments. Enjoy a hot cup of coffee or cold bottled water while you browse our product selection and wait for your scheduled appointment time.
• You will fill out your medical history and patient information so we can customize your treatments accordingly.
• Please let us know if there are any changes in your medical condition or contact information since your last visit.
• Once you meet your highly-trained provider, he or she may have additional questions regarding your concerns and expectations.
• If you are visiting for a spa treatment, you will be provided with a luxurious robe to wear during your visit.
• After your appointment, you will receive post-treatment instructions on what to do after your visit.
• Please ask our staff any additional questions. We want you to take away the most information and knowledge after your visit to follow through with your skin care goals.

• New patients need to arrive 15 minutes prior to their scheduled appointment to complete paperwork.
• If a patient’s paperwork is not completed in a timely fashion upon arrival, we may need to accommodate other patients who arrive on time.

• Our doctors, medical assistants and staff aim to make your visit a pleasurable one. In our efforts to make your visit more comfortable and to minimize your wait time, our office has implemented a late arrival policy.
• If a patient is more than 15 minutes late for an appointment, the appointment may need to be rescheduled. This is to ensure that the patients who arrive on time do not wait longer than necessary to see a provider. You may be given the option to wait for another appointment time on the same day, if one is available. We will try to accommodate late-comers as best as possible, but cannot compromise on the quality and timely care provided to our other patients.
• Please, notify us within 24 hours for cancellation of an appointment.
• Same day cancellations and “no shows” are subject to a $100 fee for physician appointments and $50 for esthetician appointments.
• For Profractional and Sculptra appointments, a patient must cancel within 48 hours. Otherwise, the patient will be charged 50% of the treatment price.
• The doctors and staff at Skin Secrets truly appreciate your compliance and understanding with this policy so that we can continue to provide excellent medical care as well as excellent customer service.

Thank you,
Management